Last Updated: February 2026
Cinéra House (“Cinéra House,” “we,” “our,” or “us”) is operated by EH Synergy LLC, a Texas limited liability company headquartered in Dallas, Texas.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website, engage our services, submit inquiries, or complete a purchase.
Our website is hosted through Showit. Payments are currently processed through Stripe, Inc. (“Stripe”). We may integrate additional checkout platforms in the future.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal Information” means information that identifies or can reasonably be linked to an individual.
Depending on your interaction with us, we may collect:
Contact Information
Transaction Information
Payment Information
Payments are processed securely through Stripe.
We do not store full credit card numbers on our servers.
Stripe may collect:
Stripe processes data in accordance with its own Privacy Policy.
Communications
Technical & Usage Data
2. How We Collect Information
We collect information:
3. How We Use Personal Information
We use personal information to:
Provide Services
Enforce Agreements
Improve Business Operations
Marketing (Opt-Out Available)
4. Payment Processing (Stripe)
Payments are processed by Stripe, Inc.
By submitting payment, you:
In the event of a chargeback or payment dispute, relevant transaction documentation, signed agreements, onboarding confirmations, invoices, and communications may be submitted to financial institutions for resolution.
5. How We Share Information
We may share information:
We do not sell personal information.
6. Data Security
We implement commercially reasonable safeguards to protect personal information.
However, no system is completely secure.
Use of the Services is at your own risk.
7. Data Retention
We retain personal information only as long as necessary to:
Project documentation may be retained for dispute defense purposes.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Requests may be submitted to:
email: hello@cinerahouse.com
We may verify your identity before processing requests.
We do not discriminate for exercising privacy rights.
9. Cookies & Tracking
We may use cookies and similar technologies to:
You may disable cookies in your browser settings.
10. Children’s Privacy
Our Services are not intended for individuals under 18.
We do not knowingly collect information from minors.
11. International Users
If you access our Services from outside the United States, you understand your information may be processed in the United States, including Texas.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict of law principles.
13. Changes to This Policy
We may update this Privacy Policy at any time.
The “Last Updated” date will reflect revisions.
Continued use of the Services constitutes acceptance of any changes.
14. Contact Information
Cinéra House
Operated by EH Synergy LLC
Dallas, Texas
email: hello@cinerahouse.com
Cinéra House (“Cinéra House,” “we,” “our,” or “us”) is operated by EH Synergy LLC, a Texas limited liability company headquartered in Dallas, Texas.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website, engage our services, submit inquiries, or complete a purchase.
Our website is hosted through Showit. Payments are currently processed through Stripe, Inc. (“Stripe”). We may integrate additional checkout platforms in the future.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal Information” means information that identifies or can reasonably be linked to an individual.
Depending on your interaction with us, we may collect:
Contact Information
- Full name
- Email address
- Phone number
- Billing address
- Services purchased
- Payment confirmations
- Invoice records
- Refund or dispute history
Payments are processed securely through Stripe.
We do not store full credit card numbers on our servers.
Stripe may collect:
- Cardholder name
- Billing details
- Payment metadata
- Fraud detection information
Communications
- Contact forms
- Emails
- Project onboarding submissions
- Client correspondence
- IP address
- Browser type
- Device identifiers
- Website interaction data
- Cookies and analytics data
2. How We Collect Information
We collect information:
- Directly from you (forms, contracts, purchases)
- Automatically through cookies and tracking tools
- From service providers (Stripe, hosting providers, email platforms)
- From third parties as permitted by law
3. How We Use Personal Information
We use personal information to:
Provide Services
- Process payments
- Deliver purchased services
- Communicate regarding projects
- Issue invoices and confirmations
Enforce Agreements
- Prevent fraud
- Investigate chargebacks
- Enforce payment obligations
- Defend legal claims
Improve Business Operations
- Analyze website performance
- Improve user experience
- Refine service offerings
Marketing (Opt-Out Available)
- Send updates or promotional communications
4. Payment Processing (Stripe)
Payments are processed by Stripe, Inc.
By submitting payment, you:
- Authorize Stripe to process transactions
- Agree to Stripe’s applicable terms
- Acknowledge that Cinéra House does not store full payment card details
In the event of a chargeback or payment dispute, relevant transaction documentation, signed agreements, onboarding confirmations, invoices, and communications may be submitted to financial institutions for resolution.
5. How We Share Information
We may share information:
- With Stripe and payment processors
- With Showit (website hosting)
- With email or CRM providers
- With legal, tax, or financial advisors
- When required by law or court order
- In connection with business restructuring
We do not sell personal information.
6. Data Security
We implement commercially reasonable safeguards to protect personal information.
However, no system is completely secure.
Use of the Services is at your own risk.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide contracted services
- Comply with tax and accounting obligations
- Resolve disputes
- Enforce agreements
Project documentation may be retained for dispute defense purposes.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal data
- Request correction
- Request deletion
- Opt out of marketing
- Request data portability
email: hello@cinerahouse.com
We may verify your identity before processing requests.
We do not discriminate for exercising privacy rights.
9. Cookies & Tracking
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic patterns
- Prevent fraud
10. Children’s Privacy
Our Services are not intended for individuals under 18.
We do not knowingly collect information from minors.
11. International Users
If you access our Services from outside the United States, you understand your information may be processed in the United States, including Texas.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict of law principles.
13. Changes to This Policy
We may update this Privacy Policy at any time.
The “Last Updated” date will reflect revisions.
Continued use of the Services constitutes acceptance of any changes.
14. Contact Information
Cinéra House
Operated by EH Synergy LLC
Dallas, Texas
email: hello@cinerahouse.com
